Cancellation Policy

Before dispatch

To request cancellation, email kashytemp@gmail.com as soon as possible with your order number and registered phone number. We will cancel the order if it has not yet been processed or handed to the courier.

After dispatch

Once an order has been dispatched, cancellation may not be possible. Refusing a valid COD shipment or repeatedly remaining unavailable may affect future COD eligibility. If the parcel has a product issue after delivery, follow the Refund Policy.

Prepaid orders

For an approved pre-dispatch cancellation, the refund is returned to the original payment method. Processing usually takes 7–10 business days, and bank posting times may vary.