Refund & Return Policy

Return eligibility

Because LumVesha sells personal-use hair-colour products, opened, used or tampered items cannot be returned for hygiene and safety reasons. We will assist if an item arrives damaged, defective, leaking, expired or different from what was ordered.

Report a problem

Email kashytemp@gmail.com within 48 hours of delivery with your order number and clear photos of the item, outer packaging and shipping label. Keep the product and packaging until the case is resolved.

Approved replacement or refund

After review, we may arrange a replacement or refund for an eligible claim. If a return is required, we will provide instructions. Do not send a parcel without authorization.

Refund timing

Approved prepaid-order refunds are returned to the original payment method. For COD orders, bank or UPI details may be requested securely. Processing usually takes 7–10 business days after approval, although banks may take longer to post the amount.

Non-returnable cases

Returns are not accepted for change of mind after dispatch, shade preference, results affected by individual hair colour or application, normal packaging variation, or products that have been opened or used, unless the item itself is defective.